Karrier

Senior Executive

50.0 hours | Noida

SMR is a global company with a high level of innovation. Our goal is to actively help forming the future of the automotive industry – with innovative technologies that make driving more comfortable and safer. With a broad portfolio of manufacturing capabilities, SMR produces a large variety of high-quality products, majorly for the automotive industry. The Resource will provide support to IT Team and all staff for a diverse range of systems, while maintain confidentiality, discretion, and integrity at all times. Create and maintain documentation and provide training.

Your tasks:

Monitor and triage helpdesk tickets, categorize and assign to correct technician or business unit.
Follow up end-users for on-hold tickets awaiting customer response.
User account creation.
Create and maintain technical and support documentation.
Maintain software renewal register.
Perform regular system access audits (e.g. Pronto) and report on results.
Assist the team with other routine IT duties.
Strong hands-on aptitude for troubleshooting computer hardware, application, and network related issues.
Highly organized with the ability to prioritize tasks and work under pressure.
Flexible with work hours; punctual, reliable, available to support the team and the business as, and when required.
Strong attention to detail.
Experience administering Active Directory and Microsoft 365.
Some application support experience (ERP system support)
Tertiary qualification in IT or equivalent work experience.
Committed approach to learning, and a collaborative member of the IT team.

Your profile:

Bachelor's degree in Information Technology, Computer Science, or a related field.
Microsoft Certified: M365 Fundamentals, Azure Fundamentals, or Modern Desktop Administrator Associate.
ITIL Foundation (especially for ticketing, triage, and documentation practices).

What we offer:

A competitive salary and range of benefits.
Be part of worldwide team with very big challenges ahead, which bring huge development opportunities for people with big career goals.
If you enjoy working in a fast-paced environment then look no further.
We are an equal opportunity employer where inclusion matters; this is evidenced by us being a Disability confident Committed Employer.

Apply now