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Career
Executive
50.0 hours |
SMR is a global company with a high level of innovation. Our goal is to actively help forming the future of the automotive industry – with innovative technologies that make driving more comfortable and safer. With a broad portfolio of manufacturing capabilities, SMR produces a large variety of high-quality products majorly for the automotive industry. The company develops, produces and distributes exterior mirrors, interior mirrors, blind spot detection systems and a wide range of other automotive components. The primary purpose of this position is to maintain accurate financial records, processing transactions, and supporting the overall financial health of the organization.
Your tasks:
- Monitor and triage helpdesk tickets, categorise and assign to correct technician or business unit.
- Follow up end-users for on-hold tickets awaiting customer response.
- User account creation.
- Create and maintain technical and support documentation.
- Maintain software renewal register.
- Perform regular system access audits (e.g. Pronto) and report on results.
- Assist the team with other routine IT duties.
- Strong hands-on aptitude for troubleshooting computer hardware, application, and network related issues.
- Highly organised with the ability to prioritise tasks and work under pressure.
- Flexible with work hours; punctual, reliable, available to support the team and the business as, and when required.
- Strong attention to detail.
- Experience administering Active Directory and Microsoft 365.
- Some application support experience (ERP system support)
- Tertiary qualification in IT or equivalent work experience.
- Committed approach to learning, and a collaborative member of the IT team.
Your profile:
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Microsoft Certified: M365 Fundamentals, Azure Fundamentals, or Modern Desktop Administrator Associate.
- ITIL Foundation (especially for ticketing, triage, and documentation practices).
What we offer:
- A competitive salary and range of benefits.
- Be part of worldwide team with very big challenges ahead, which bring huge development opportunities for people with big career goals.
- We are an equal opportunity employer where inclusion matters; this is evidenced by us being a Disability confident Committed Employer.
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